Return Eligibility

Returns are accepted only for items that are damaged, defective, or incorrect. The product must be unused, in its original condition, and in the original packaging.

Return Timeframe

Return requests must be raised within 7 days of delivery. Requests after 7 days will not be accepted.

Non-Returnable Items

• Opened consumables like camphor, dhoop, and ghee.
• Opened powders like roli, kumkum, haldi, and chandan.
• Items showing signs of use or customer-caused damage.

Return Process

To initiate a return, contact our support team with your order number, issue details, and product images. Our team will assist within 48 hours.

Refund Timeline

Once the returned item is received and inspected, refunds will be processed within 5–7 business days to the original payment method.

Exchange Policy

If a wrong product is delivered, we will send the correct item at no extra cost. If unavailable, a full refund will be issued.

Shipping Costs for Returns

Return shipping will be covered by us only if the error is on our side (wrong or damaged item). Otherwise, shipping charges will be borne by the customer.

COD Order Refunds

Refunds for Cash on Delivery orders will be processed via bank transfer or UPI. Please provide your bank details or UPI ID while raising the request.

Partial Refunds

If only part of an order is returned, the refund will be issued only for the returned items, excluding applicable shipping charges.

Dispute Resolution

If you are not satisfied with the resolution, you may escalate the matter to our senior support team at support@nhdivine.com. We are committed to resolving issues fairly.